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Testimonials
“ I received first class service at this Location. KIZER kept me informed throughout the entire service process. ”
“ My service advisor, Jacob(same name too!), was very friendly and knowledgeable. It even got finished a lot sooner than I had expected. ”
“ Mark was great! He gave me a great experience while waiting for my GX to be serviced. Reassured me that everything would be ok in his hands and he delivered!! Thank you Mark! ”
“ Communication was great ”
“ Ask for Anthony Ruggiero if you are shopping for a Lexus! He is very knowledgeable and patient. He is responsive to emails and texts. He kept in close contact with us before and after the 'sale'. Good salespeople are hard to come across these days! ”
“ They were very through. Passed inspection. Very nice atmosphere. Great coffee bar. Very nice people. Thank you. I'm very happy with the VIP plan. Howard ”
“ Great service, Thanks Harry ”
“ My representative was kind, I’ve had a few instances where people were not, so this was refreshing and the technician’s review was thorough. ”
“ Newton was awesome. We really appreciated his service and dedication. ”
“ We had a great experience purchasing our new Lexus! Ab did a great job providing excellent sales and customer service, Steven Baker was thorough in guiding us through the important options, and Katie was outstanding in her car technology overview. ”
“ Michael Stith made my visit amazingly pleasant. From the second I drove in to the garage, he greeted me with a smile, patience with my questions, professionalism and gratitude for my being a customer. I waited for my service and he kept me updated the entire time that I was there, offering me snacks and something to drink while I waited. I don’t know if there’s a way to request him every time my car needs service, but if there is, I would like to do so. ”
“ Thank you Andre let’s been a pleasure working with you I appreciate your help and I really enjoy the car ”
“ I had an absolutely outstanding experience working with Anthony R! He was professional, knowledgeable, and genuinely committed to helping me find the right vehicle. Anthony made the buying process smooth, quick and absolutely stress-free. His attention to detail, transparency about pricing, and dedication to ensuring I was completely satisfied truly set him apart. There was zero pressure, just honest guidance and excellent customer service. I cannot recommend Anthony R. highly enough! This was by far the best car-buying experience I’ve ever had! ”
“ Review: Exceptional Service Worth the Trip! If you are looking for a car, do yourself a favor and ask for Anthony Ruggiero at Sheehy Lexus of Richmond. I live in Augusta, Georgia, and had been searching nationwide for a specific 2022 Toyota Avalon for months. When I finally found "the one" at Sheehy, I was a bit apprehensive about the logistics of an out-of-state purchase, but Anthony made the entire process seamless and actually enjoyable. Above and Beyond Service The level of hospitality was unmatched. Anthony personally picked me up from the airport in the very Avalon I was looking to buy. He even offered to take me to lunch before we got to work! Once at the dealership, I was greeted with a top-tier coffee machine and plenty of snacks, which was a welcome sight after a flight. Better Rates & Thoughtful Perks I walked in with a pre-approved loan from USAA at a great rate, but the finance team at Sheehy actually managed to beat it through one of their lenders. To make the transition even easier, they: Provided complimentary phone cords compatible with the car. Included all-weather floor mats. Gave me a thorough, patient walkthrough of every feature in the vehicle. I was so impressed with the transparency and professionalism that I ended up purchasing the 7-year/100,000-mile Toyota Platinum warranty for extra peace of mind. The "Extra Mile" Mentality What really set Anthony apart was his attention to detail. The car was missing its second key fob; Anthony tracked down the previous owner, secured the key, and is mailing it to me this week. Even after I drove off the lot, he followed up to ensure I made the drive back to Georgia safely and to see how my wife liked the car. (Spoiler: She loves it!) I flew into Richmond and was on the road in my new car by 3:00 PM. If you want a stress-free, high-end experience where you are treated like a priority, go see Anthony Ruggiero. It was well worth the trip from Georgia! ”
“ State Inspection ”
“ Great service Mike was very attentive and share information step by step ”
“ Job took a little longer than planned so a loaner was provided. This was very helpful and allowed me to get to my appointments. All repairs were completed to my satisfaction. Thank you Sheehy Lexus.I plan on returning - Harry handled my visit, great service 👍 ”
I was very pleased with my service advisor kalye and her
“ I was very pleased with my service advisor kalye and her hospitality and I was also pleased with my service as well ”
“ Andre & Team Member Vinny were a pleasure to do business with & made our car buying experience a pleasant one! ”
“ Exceptional customer service. Ronnie and Vinnie were super helpful! Thank you, guys! ”
“ Excellent service from start to finish! Andre was knowledgeable, friendly, and incredibly helpful throughout the entire car-buying experience.He made everything easy and stress-free and truly went above and beyond to make sure I got exactly what I wanted. I highly recommend him and Sheehy Lexus of Richmond to anyone in the market for a vehicle! ”
“ The process was easy and fast. ”
“ My experience at Lexus was seamless and positive. Hope was professional and knowledgeable, and most importantly she was very helpful. ”
“ They're always very nice. I usually have a different service advisor and Brittany helped me this time and she was great. ”
“ Khiz. Ali great customer service ”
“ The service advisor Khizer was so kind and was able to get my battery and inspection done in an hour! Excellent customer service! ”
“ Elise was fantastic to work with ”
“ My experience with Lexus of Richmond was excellent. Kaiser was very professional and courteous about handling the paperwork. Thank you for servicing my car. ”
“ Great service from my service advisor HM ”
“ Friendly and very efficient. I have had two negative experiences here. I was able to move past them; however, I will have to seek services elsewhere due to the exorbitant prices. I cannot afford to have my five year old car serviced here any longer. ”
“ Always great service great video correspondence around the status of my car. ”