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Testimonials
“ Review: Exceptional Service Worth the Trip! If you are looking for a car, do yourself a favor and ask for Anthony Ruggiero at Sheehy Lexus of Richmond. I live in Augusta, Georgia, and had been searching nationwide for a specific 2022 Toyota Avalon for months. When I finally found "the one" at Sheehy, I was a bit apprehensive about the logistics of an out-of-state purchase, but Anthony made the entire process seamless and actually enjoyable. Above and Beyond Service The level of hospitality was unmatched. Anthony personally picked me up from the airport in the very Avalon I was looking to buy. He even offered to take me to lunch before we got to work! Once at the dealership, I was greeted with a top-tier coffee machine and plenty of snacks, which was a welcome sight after a flight. Better Rates & Thoughtful Perks I walked in with a pre-approved loan from USAA at a great rate, but the finance team at Sheehy actually managed to beat it through one of their lenders. To make the transition even easier, they: Provided complimentary phone cords compatible with the car. Included all-weather floor mats. Gave me a thorough, patient walkthrough of every feature in the vehicle. I was so impressed with the transparency and professionalism that I ended up purchasing the 7-year/100,000-mile Toyota Platinum warranty for extra peace of mind. The "Extra Mile" Mentality What really set Anthony apart was his attention to detail. The car was missing its second key fob; Anthony tracked down the previous owner, secured the key, and is mailing it to me this week. Even after I drove off the lot, he followed up to ensure I made the drive back to Georgia safely and to see how my wife liked the car. (Spoiler: She loves it!) I flew into Richmond and was on the road in my new car by 3:00 PM. If you want a stress-free, high-end experience where you are treated like a priority, go see Anthony Ruggiero. It was well worth the trip from Georgia! ”
“ State Inspection ”
“ Great service Mike was very attentive and share information step by step ”
“ Job took a little longer than planned so a loaner was provided. This was very helpful and allowed me to get to my appointments. All repairs were completed to my satisfaction. Thank you Sheehy Lexus.I plan on returning - Harry handled my visit, great service 👍 ”
I was very pleased with my service advisor kalye and her
“ I was very pleased with my service advisor kalye and her hospitality and I was also pleased with my service as well ”
“ Andre & Team Member Vinny were a pleasure to do business with & made our car buying experience a pleasant one! ”
“ Exceptional customer service. Ronnie and Vinnie were super helpful! Thank you, guys! ”
“ Excellent service from start to finish! Andre was knowledgeable, friendly, and incredibly helpful throughout the entire car-buying experience.He made everything easy and stress-free and truly went above and beyond to make sure I got exactly what I wanted. I highly recommend him and Sheehy Lexus of Richmond to anyone in the market for a vehicle! ”
“ The process was easy and fast. ”
“ My experience at Lexus was seamless and positive. Hope was professional and knowledgeable, and most importantly she was very helpful. ”
“ They're always very nice. I usually have a different service advisor and Brittany helped me this time and she was great. ”
“ Khiz. Ali great customer service ”
“ The service advisor Khizer was so kind and was able to get my battery and inspection done in an hour! Excellent customer service! ”
“ Elise was fantastic to work with ”
“ My experience with Lexus of Richmond was excellent. Kaiser was very professional and courteous about handling the paperwork. Thank you for servicing my car. ”
“ Great service from my service advisor HM ”
“ As always a great job by the tech and the service advisor. ”
“ The service facility is convenient, enclosed (and it is winter, so I really appreciated that), clean and friendly. I received a loaner car expecting to need to return the next day, but service was performed within about 3 hours. Lucas was friendly and helpful. I am very pleased with my purchase of a Lexus and the continuing support their service team provides. It is a real bonus to ownership. Thank you. ”
“ They were very communicative and focused on a fast turn around for me. ”
“ Excellent service!! Best ever ”
“ Just a First Class experience from arrival, explaining the service work, the customer lounge and mostly my service advisor Kyle! Great and trusted repair shop for my Lexus hands down. ”
“ The service adviser Kale Donovan is a professional and responsible person. My visit for the first 5000 miles service performed perfectly. ”
Excellent customer service from the time I drove into the
“ Excellent customer service from the time I drove into the service lane to the time that I left.Staff that I encountered were very courteous. Brittany Sealey was very attentive. ”
I had a great experience.
“ I had a great experience. Ms. Megan was excellent to work with very pleasant customer service. Daniel was excellent as well. . Lexus Dealership all the advisors really make you feel comfortable they really help you out. ”
“ Fantastic--2 hours from my home, but I will not hesitate to service my vehicle with with Sheehy Lexus of Richmond in the future! ”
“ Servicing my car with Lexus of Richmond is always easy. Employees are friendly and honest. I really appreciate the video walkthrough of my car. ”
“ Michael and everyone else was very helpful, polite and thorough. ”
“ I asked for a 3M protection film on my mirrors and front bumper on my LX350. Sheehy did a wonderful job! ”
“ Excellent service on a regular basis!! ”
“ They were very easy to work with. Anthony was amazing. He truly went above and beyond. When they were closed on Christmas day he took it upon himself to personally deliver my new RX to my house. This was my second purchase from them and it will not be my last. 12/10 would recommend. ”
“ Great experience overall! Highly recommend Jacob, he was a pleasure to work with! ”
“ I had an absolutely outstanding experience working with Anthony R! He was professional, knowledgeable, and genuinely committed to helping me find the right vehicle. Anthony made the buying process smooth, quick and absolutely stress-free. His attention to detail, transparency about pricing, and dedication to ensuring I was completely satisfied truly set him apart. There was zero pressure, just honest guidance and excellent customer service. I cannot recommend Anthony R. highly enough! This was by far the best car-buying experience I’ve ever had! ”