Lexus Service Center in Richmond, VA

“ My agent was very polite and knowledgeable of what I wanted. The snacks was very good. The waiting area was clean. ”

“ Great service! ”

“ Mina and Daniel went above and beyond to help me get what I want. The whole experience was great! ”

“ Awesome dealer, go see Mina he will take great care of you!! ”

“ nice service ”

“ Great service! ”

“ Excellent service! Appreciated ”

“ Sheehy Lexus Customer Service Representative was professional from the start of my service, he explained what my service entailed. Informal me of the approximate wait time. He kept me up to date. He was the best kudos 👏 to Micheal. ”

“ This was my first time buying from Lexus, but not my first Lexus. From the moment they started working with us was amazing. All our questions were answered and time was given to show us all the bells and whistles to get our car setup. Special shoutout to Ronnie for taking such good are of us! ”

“ Great job sheehy workers ”

“ Great service. Video by the mechanic showing what he is seeing on the car is great for understanding what is being recommended. Service Advisor Kyle is the best. She explains things clearly and helps in determining what services are needed. Highly recommend! ”

“ I had a wonderful experience at this Lexus dealership. From the initial call to schedule the appointment it was a great experience. When I arrived on-site I was greeted by an advisor who checked me in. Waited in the customers lounge a little over an hour and my vehicle was done. Great experience. The icing on the cake is when I recieved an email showing me everything the mechanic assigned to my vehicle was doing. Once again excellent experience. He treated my vehicle with care. Thank you Sheehy. ”

“ I was pleased with the service that i received ”

“ Proactive with patron in order to schedule appointment. Follow up to remind of appointment. Service for car was thorough. Friendly and professional service. ”

“ Great experience! Customer service was great! Te quality of work was great as well!! ”

“ The Sheehy Lexus service is always first class! ”

“ I love the greeting when pulling in at Sheehy. I have a great service consultant Brittany Sealy. Her team did a wonderful job. Thank you Philip for loaner car and Victor and the service technician video and his energy great. Keep up the great work guys. Thank you guys for cleaning my car rims look good. ”

“ Had a flat tire on interstate while visiting Richmond. Lexus Roadside service towed my car to Sheehy Lexus and they got the tire fixed that afternoon. So grateful for efficient and friendly service from Kyle to get me back in the road home that evening. ”

“ It was Excellent. I had been to numerous dealerships and the salesmen turned me off. This time was different. My salesman Mike Rich met me at the door and everything after that was pleasurable. He showed me the car I was looking for. We took a drive all the time he was pointing out the features . We finished at his desk answering every question I had. We made the deal and when I drove off I felt as if I had been hanging out with a friend i.had known for years. GREAT EXPERIENCE ”

“ We had a great experience. Everyone was very nice and helpful and informative. Stedmann, our salesman, was very helpful. I highly recommend this location. ”

“ Great service technician!! ”

“ Andre Louis-Jean was amazing to work with; made the whole process easy and found us the perfect vehicle to match what we needed. ”

“ Best car buying experience ever! Elyse was amazing. Definitely recommend! ”

“ My salesman (Jakob) was terrific and I will seek him out the next time I decide to purchase a car. No pressure on his part and clearly interested in finding the car that was right for me. ”

“ Excellent service. Prompt pickup and delivery. ”

“ Clear explanation of needed work and ready when promised. ”

“ Over priced and exaggerated on needed repairs. Get a second opinion. ”

“ I won’t be too critical but the experience was below previous experience at Lexus. I’ll probably go to short pump next. New to Richmond, coming down from Fairfax. ”

“ I had my GX 550 serviced for the first time here. When it came to the service I would say our lady was a 10 out of 10. When it came to the loaner vehicle service I give them 1 stars. Their system said we went 40 miles and we went a total of 5. At first I basically felt like they thought we were lying as they kept saying that’s what their computer tracking system said. Like there couldn’t have been a glitch, which there was. For owning a 97,000 Lexus I wouldn’t lie to get out of $26 in gas. They did credit my account but that wasn’t the point. I got a lot of if the system messed up its the first time. Well guess what it did!! We did not have a luxury experience there and will only go back for warranty issues. ”

“ OMG This service department is impossible to reach. I had my car serviced and the repairs were completely successfully, at least I hope they were. Several other repairs were suggested which I deferred because I was leaving soon for a trip. When I returned I tried to contact service about the suggested repairs. After 3 phone calls and an email to the service advisor I still have not heard anything in almost a week. Their automated phone system is horrible, stuck in an endless loop, where I cannot even leave a message. I own 3 luxury cars; this dealership is by far the worst of them all. ”

“ I’m highly disappointed of Sheehy Lexus Service Department. On Friday morning, I brought my Lexus in for a scheduled multi-point inspection. My assigned service consultant explicitly assured me that the inspection would be completed and reported by the end of that day. Despite this assurance, I received no communication regarding my vehicle's status by midday. To my surprise and considerable consternation, I instead received an unsolicited text message from an individual named Vanessa, inquiring about purchasing my Lexus. This communication felt highly inappropriate and distracting, especially given that my vehicle was actively undergoing a service appointment at your facility. The complete absence of any further updates from my consultant or the service department throughout Friday necessitated my personal visit to the dealership on Monday to ascertain the status of my vehicle. Upon my arrival, I was informed that my consultant was unavailable. I subsequently spoke with Mr. Jeff, to whom I conveyed my considerable concerns regarding the persistent lack of communication and the unexplained delay. Furthermore, I must highlight another significant oversight. It is a valued and expected practice within Lexus service departments to provide customers with a detailed video outlining any recommended repairs. This critical element of transparency and customer assurance was absent until I requested it and I was not completely satisfied with the presentation. The cumulative effect of these issues – the unmet communication promises, the unexpected third-party solicitation, and the failure to uphold standard service protocols like the video inspection – has rendered my experience exceptionally unsatisfactory. I am deeply displeased with the service I received from the Sheehy Lexus service department on this occasion, and as a direct result, I regrettably cannot recommend your services to others. ”

“ You don’t deserve 1 star! I absolutely hate the service (and cost) that I’ve received since the company switched to Sheehy! Your professional and customer service and support sucks. I still don’t understand why my radio doesn’t work. Never again! ”