Close Lexus Recall Check and Repair in Richmond, VA
Testimonials
“ Exceptional customer service. Ronnie and Vinnie were super helpful! Thank you, guys! ”
“ Excellent service from start to finish! Andre was knowledgeable, friendly, and incredibly helpful throughout the entire car-buying experience.He made everything easy and stress-free and truly went above and beyond to make sure I got exactly what I wanted. I highly recommend him and Sheehy Lexus of Richmond to anyone in the market for a vehicle! ”
“ The process was easy and fast. ”
“ My experience at Lexus was seamless and positive. Hope was professional and knowledgeable, and most importantly she was very helpful. ”
“ They're always very nice. I usually have a different service advisor and Brittany helped me this time and she was great. ”
“ Khiz. Ali great customer service ”
“ The service advisor Khizer was so kind and was able to get my battery and inspection done in an hour! Excellent customer service! ”
“ Elise was fantastic to work with ”
“ My experience with Lexus of Richmond was excellent. Kaiser was very professional and courteous about handling the paperwork. Thank you for servicing my car. ”
“ Great service from my service advisor HM ”
“ As always a great job by the tech and the service advisor. ”
“ The service facility is convenient, enclosed (and it is winter, so I really appreciated that), clean and friendly. I received a loaner car expecting to need to return the next day, but service was performed within about 3 hours. Lucas was friendly and helpful. I am very pleased with my purchase of a Lexus and the continuing support their service team provides. It is a real bonus to ownership. Thank you. ”
“ They were very communicative and focused on a fast turn around for me. ”
“ Excellent service!! Best ever ”
“ Just a First Class experience from arrival, explaining the service work, the customer lounge and mostly my service advisor Kyle! Great and trusted repair shop for my Lexus hands down. ”
“ The service adviser Kale Donovan is a professional and responsible person. My visit for the first 5000 miles service performed perfectly. ”
Excellent customer service from the time I drove into the
“ Excellent customer service from the time I drove into the service lane to the time that I left.Staff that I encountered were very courteous. Brittany Sealey was very attentive. ”
I had a great experience.
“ I had a great experience. Ms. Megan was excellent to work with very pleasant customer service. Daniel was excellent as well. . Lexus Dealership all the advisors really make you feel comfortable they really help you out. ”
“ Fantastic--2 hours from my home, but I will not hesitate to service my vehicle with with Sheehy Lexus of Richmond in the future! ”
“ Servicing my car with Lexus of Richmond is always easy. Employees are friendly and honest. I really appreciate the video walkthrough of my car. ”
“ Michael and everyone else was very helpful, polite and thorough. ”
“ I asked for a 3M protection film on my mirrors and front bumper on my LX350. Sheehy did a wonderful job! ”
“ Excellent service on a regular basis!! ”
“ They were very easy to work with. Anthony was amazing. He truly went above and beyond. When they were closed on Christmas day he took it upon himself to personally deliver my new RX to my house. This was my second purchase from them and it will not be my last. 12/10 would recommend. ”
“ Great experience overall! Highly recommend Jacob, he was a pleasure to work with! ”
“ I had the best experience working with Mina at Sheehy Lexus of Richmond! He took the time to explain all the features of the car and show me models of vehicles that worked better with my lifestyle. After multiple trips to the dealership, I was able to make a decision with confidence that it was a worthwhile purchase. All members at the dealership were friendly and always willing to assist with any questions or concerns that arouse. Mina, as a sales person, treated me like family and made the car buying experience a dream. ”
“ State of the art facility, state of the art service and customer care. ”
“ Great experience ”
“ Great service as always. ”
“ Kyle Donovan is the best. The techs and support people are also top notch. ”
“ Sheehy Lexus does a great job when service needed on my car. I always go for my annual state inspections also because you are treated right . From being kept in the know with what is going on to knowing the people working on your car are specifically trained for Lexus autos. Shout out to my favorite advisor, Lucas , kind , knowledgeable, helpful ! They run monthly service specials, and a comfortable cheerful waiting room is the best to sit in, with coffees drinks , snacks, with a car wash. I always leave feeling that my car and I were in good hands. ”
“ Sheehy of Lexus Richmond staff persons were very professional. Harry greeted me, I relayed to him the service I needed, he explained step by step how the service would procedure and the estimated time it would take and offered me a vehicle but I choose to to wait. He pointed out the waiting area and refreshment area. He texted me a video of the inspection of my vehicle in real time which I appreciated to inform me of safety issues I needed to address. Overall my experience was great. I've always received great service at that company. ”
“ Our Service Representative was great! I feel as if the dealership gouge their customers for money every 5k scheduled maintenance. If Lexus is so dependable, why is the service cost so outrageous. It would be great if the dealership could tell you that your car had a great check up and provide the customer with a reasonable bill. ”
“ Andre & Team Member Vinny were a pleasure to do business with & made our car buying experience a pleasant one! ”