2024 Lexus GX 550 for Sale near Midlothian, VA

2024 Lexus GX 550 for Sale near Midlothian, VA

2024 Lexus GX 550 shown above with available features.

With a brawny outer shell complemented by a comforting interior, the 2024 Lexus GX 550 is sure to free you from any limitations. As a luxury midsize SUV designed to inspire freedom, you’re sure to become enamored by all that it has to offer when you test-drive it at Sheehy Lexus of Richmond

Capabilities

Peerless resolve will come easy as you cruise around the Midlothian area, as a standard 3.6L turbocharged V6 engine guides your every move forward. You’ll find yourself empowered by its healthy offering of 349 horsepower1 and 479 lb.-ft. of torque1 as well. This system is paired with a standard 10-speed Direct-Shift automatic transmission, so making use of this vigor will result in smooth gear shifts. A full-time 4WD system with Torsen®2 is also standard, so you’ll be able to conquer any blemished road ahead with absolute ease. Just because this model is on the larger side, doesn't mean it can’t display a level of satisfying agility. That’s why you’re able to achieve a 0 to 60 MPH in just 6.5 seconds3

Interior

If you’ve been looking to make an excursion with more friends and family across Route 60, know that the 2024 Lexus GX 550 is the model for you. That’s because it comes with up to seven seats, allowing more of your loved ones to embark on journeys with you. You also have amenities such as the standard heated and ventilated front chairs to shield you from harsh weather conditions. The warming configuration can also be extended to the second row as an available option! Does your back often ache after a long day out? Then you’ll be elated to hear of the standard 8-way power-adjustable front seats. Let’s not forget about the optional wireless charging pad4 offering easy access to restoring your mobile device’s battery levels.  

Exterior

Whether it be in form or function, showing off with the Lexus GX 550 at Stonehenge Golf and Country Club has never been easier. For the latter, you have features such as the available power rear door with a kick sensor5 allowing you to seamlessly access the cargo area without any hassle. Paired with this are the standard triple-beam LED headlamps, which will brilliantly illuminate the path ahead. As for the former, you have paint colors such as Incognito, Nightfall Mica, Earth and Black Onyx6, along with many more to help your SUV exude your personality. There’s also the standard 20-inch alloy wheels with a Dark Gray metallic finish to add an aura of sportiness to the model. Call our dealership today if you’d like to learn more about the Lexus GX 550! 

 

How Many Seats Does the 2024 Lexus GX 550 Come With?

  • The 2024 Lexus GX 550 comes with a total of up to seven seats! 

2024 Lexus GX 550 Seating

2024 Lexus GX 550 Shift Knob


2024 Lexus GX 550

Starting at $67,900.00

Please see our incentives page for available current offers

Contact Information

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Additional Vehicle Information

Awards

Award
Best New Cars (2024 Model)
- Autotrader

Award
Customer Service Index (CSI) Study: Highest Ranked Premium Brand (2024 Model)
- J.D. Power and Associates

Award
Customer Service Index (CSI) Study: Highest Ranked Premium SUV Brand (2024 Model)
- J.D. Power and Associates

Award
Residual Value Award: Premium Brand (2024 Model)
- ALG

Crash-Test Ratings

2024 Lexus GX 550 SUV 4WD

Overall
N/A
Front Crash Overall
N/A
Front Crash Driver
N/A
Front Crash Passenger
N/A
Side Crash Overall
N/A
Side Barrier Overall
N/A
Side Barrier Driver
N/A
Side Barrier Passenger
N/A
Side Pole Driver
N/A
Side Combined Front
N/A
Side Combined Rear
N/A
Rollover
N/A

Green Score

EPA Green Score ( California LEV-III ULEV70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
3
1
3
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
3
1
3
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Current Inventory

There are currently no 2024 Lexus GX 550 AWD Premium+ 4dr SUV for Sale in inventory

Disclaimer

*All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle information. All specifications, prices and equipment are subject to change without notice. Prices do not include tax and tags.

Based on 2021 EPA mileage estimates, reflecting new EPA fuel economy methods beginning with 2008 models. Use for comparison purposes only. Do not compare to models before 2008. Your actual mileage will vary depending on how you drive and maintain your vehicle.

While every effort has been made to ensure display of accurate data, the vehicle listings within this website may not reflect all accurate vehicle items. Accessories and color may vary. All inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Vehicle Photos may not match exact vehicles. Please confirm vehicle price with Dealership. See Dealership for details.

  • Features
  • Specs
  • Packages

Features

Features

  • Technology
  • Exterior
  • Interior
  • Safety
  • Mechanical
  • Comfort

Technology

Instrumentation

Warnings and reminders low battery, lamp failure, low oil pressure, coolant temperature warning, low oil level, low fuel level, maintenance due
Customizable instrument cluster
Instrument cluster screen size 12.3 in.
Clock
Gauge tachometer
Compass
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Antenna type diversity, mast
Total speakers 10
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, maintenance status, lock operation, engine start/cabin preconditioning, maintenance scheduling, security event/collision alert
Driver assistance app roadside assistance
Navigation data send destination to vehicle, real time traffic
Navigation system over-the-air map updates (OTA), touch screen display, voice operated
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search
Smartphone integration wireless Apple CarPlay, wireless Android Auto
Infotainment screen size 14 in.

Exterior

Roof

Moonroof / Sunroof tilt/slide, power sunshade, one-touch open/close, anti-trapping, power glass, sliding sunshade
Roof rails black

Lights

Daytime running lights LED
Front fog lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off

Tires and Rims

Wheels aluminum alloy
Tire type all season
Spare tire mount location underbody
Tire Pressure Monitoring System
Spare tire size full-size
Spare wheel type aluminum alloy

Exterior Features

Exhaust tip color black
Rear trunk/liftgate sensor-activated, liftgate, power operated
Fender lip moldings body-color
Mirror color body-color
Running boards
Door handle color body-color
Rear spoiler roofline
Grille color black
Running board color black
Rear spoiler color black
Front bumper color black
Window trim black
Rear bumper color black
Rocker panel color black

Windows

Rear wiper intermittent, auto-on in reverse, with washer
Liftgate window manual flip-up
Window defogger rear
Front wipers variable intermittent, rain sensing
Power windows safety reverse
Rear privacy glass
Laminated glass acoustic windshield

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front, rear
Seatbelt force limiters front
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Driver seat power adjustments height, 8, lumbar, reclining
Passenger seat power adjustments height, 8, lumbar, reclining
Third row headrests 2, adjustable
Driver seat ventilated, heated
Passenger seat heated, ventilated
Rear headrests 3, adjustable
Rear seat folding split, flat
Front headrests 2, adjustable
Third row seat type 50-50 split bench
Front seat type bucket
Upholstery leatherette
Rear seat type 40-20-40 split bench
Third row power adjustments
Third row seat folding power, split, flat
Rear seat manual adjustments reclining
Rear seat heated

Steering

Turns lock-to-lock 3.2

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Pre-collision warning system audible warning, visual warning, pedestrian detection, intersection/junction turn
Lane keeping assist
Camera system surround view
Traffic sign recognition
Check rear seat reminder
Automatic emergency braking rear, front pedestrian, rear pedestrian, front, intersection/junction turn
Impact sensor post-collision safety system, door unlock, fuel cut-off
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Parking sensors rear, front
Blind spot safety sensor/alert
Lane deviation sensors

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front, rear
Knee airbags dual front
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirrors integrated turn signals, heated, driver side auto-dimming
Side mirror adjustments power, reverse gear tilt, power folding

Mechanical

Drivetrain

Drive mode selector
4WD type full time
Axle ratio 3.31
Limited slip differential center
Locking differential center

Brakes

Rear brake type ventilated disc
Front brake width 1.26
Rear brake diameter 13.2
Emergency braking preparation
Front brake diameter 13.9
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Rear brake width 0.79

Suspension

Front suspension classification independent
Front suspension type double wishbone
Rear suspension type multi-link
Rear suspension classification solid live axle
Rear spring type coil
Front spring type coil
Rear shock type gas
Front shock type gas
Front struts

Stability and Traction

Stability control
Traction control
Hill holder control
Trailer stability control

Towing and Hauling

Tow/Haul mode
Trailer wiring 4-pin, 7-pin
Trailer hitch Class IV
Trailer brake controller

Engine

Battery saver
Battery maintenance-free

Comfort

Convenience Features

Wireless charging station front
Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB-C front, USB-C rear, 115V cargo area, 12V front
Power steering electric, variable/speed-proportional
Cupholders front, third row, rear
Memorized settings 2 driver, steering wheel, driver seat, side mirrors
Adaptive cruise control
One-touch windows 4
Reading lights front, rear, third row
Easy entry manual rear seat, power driver seat, power steering wheel
Cargo area light
Multi-function remote panic alarm, vehicle and key memory, proximity entry system, trunk release
Power windows lockout button
Footwell lights
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Center console front console with armrest and storage, illuminated
Steering wheel power tilt and telescopic
Rearview mirror auto-dimming
Universal remote transmitter Homelink - garage door opener
Storage front seatback, dual level cargo area, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook
Ambient lighting color-adjustable

Comfort Features

Floor mat material carpet
Dash trim simulated wood
Shift knob trim leather
Heated steering wheel
Center console trim simulated wood
Steering wheel trim leather
Door trim simulated wood
Armrests rear folding, rear center with cupholders
Interior accents aluminum, woodgrain
Floor mats rear, front
Floor material carpet

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Air filtration
Rear vents third row

Specs

Specs

Drive Type

Drive Type AWD

Seating

Standard Seating 7
Max Seating 7
Head Room (front) 39.4 in
Head Room (rear) 43.2 in
Hip Room (front) 56.5 in
Hip Room (rear) 56.4 in
Shoulder Room (front) 59.5 in
Shoulder Room (rear) 57.2 in
Leg Room (front) 41.2 in
Leg Room (rear) 36.7 in
Seating Rows 3
Head Room (third row) 35.5 in
Hip Room (third row) 45.3 in
Shoulder Room (third row) 54.8 in
Leg Room (third row) 31.9 in

Measurements of Size & Shape

Length 197.1 in
Width 78 in
Height 75.6 in
Wheelbase 112.2 in
Ground Clearance 8.7 in
Angle of Approach 26 degrees
Angle of Departure 21 degrees
Track Width (front) 65.6 in
Track Width (rear) 65.7 in
Break-over Angle 23.0 degrees

Measurements of Weight

Gross Vehicle Weight Rating 7030 lbs
Gross Vehicle Weight Range 7001-8000 lbs
Curb Weight 5606 lbs
Base Towing Capacity 8000 lbs
Max Towing Capacity 8000 lbs

Truck Specifications

Max Payload 1424 lbs

Interior Dimensions

Cargo Volume 10.3 cu ft
Cargo Volume (rear seats down) 76.9 cu ft
Cargo Volume (third row down) 40.2 cu ft

Performance Specifications

Aerodynamic Drag 0.4 Cd
Turning Circle 42 ft
Acceleration (0-60MPH) 6.5 seconds

Fuel Tanks

Fuel Capacity 21.1 Gallons

Wheels and Tires

Front Tire Type 265/55R20 113V
Front Wheel Diameter 20.0 x 7.5 in
Rear Tire Type 265/55R20 113V
Rear Wheel Diameter 20.0 x 7.5 in

Packages

1 Packages Available

expand/collapse
Cold Area Package
$200

Includes windshield wiper de-icer, headlamp washers, and fast-response interior heater.

Dealership Information

Testimonials

Thomas Walker
Thomas Walker
GOOGLE
6-13-2026
Full Star Full Star Full Star Full Star Full Star
Nour “N c” Chaaban
Nour “N c” Chaaban
GOOGLE
6-13-2026
Full Star Full Star Full Star Full Star Full Star
Nour Chaaban
Nour Chaaban
GOOGLE
6-13-2026
Full Star Full Star Full Star Full Star Full Star

Brittany is awesome to work with! Communication is always key when it gets to your car and it’s needs and she did a great job

Kerry Rose-Haines
Kerry Rose-Haines
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star
Monica Lewis
Monica Lewis
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star
dale gardner
dale gardner
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star
Rosetta Bellamy
Rosetta Bellamy
GOOGLE
6-12-2026
Full Star Full Star Full Star Full Star Full Star

My agent was very polite and knowledgeable of what I wanted. The snacks was very good. The waiting area was clean.

judy chen
judy chen
GOOGLE
6-11-2026
Full Star Full Star Full Star Full Star Full Star

Great service!

Jessica Powell
Jessica Powell
GOOGLE
6-11-2026
Full Star Full Star Full Star Full Star Full Star

Mina and Daniel went above and beyond to help me get what I want. The whole experience was great!

Mike Galbraith
Mike Galbraith
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Awesome dealer, go see Mina he will take great care of you!!

Jerry agus
Jerry agus
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

nice service

Helen Gammons
Helen Gammons
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Great service!

Charity Grzelecki
Charity Grzelecki
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star
jay patel
jay patel
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Excellent service! Appreciated

Deborah Sandstrom
Deborah Sandstrom
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star
ESTHER MCCLATCHIE
ESTHER MCCLATCHIE
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Sheehy Lexus Customer Service Representative was professional from the start of my service, he explained what my service entailed. Informal me of the approximate wait time. He kept me up to date. He was the best kudos 👏 to Micheal.

Wendy Morris
Wendy Morris
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

This was my first time buying from Lexus, but not my first Lexus. From the moment they started working with us was amazing. All our questions were answered and time was given to show us all the bells and whistles to get our car setup. Special shoutout to Ronnie for taking such good are of us!

Ronnie Cypress
Ronnie Cypress
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

Great job sheehy workers

W E
W E
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star
Robert Beard
Robert Beard
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

Great service. Video by the mechanic showing what he is seeing on the car is great for understanding what is being recommended. Service Advisor Kyle is the best. She explains things clearly and helps in determining what services are needed. Highly recommend!

Steven Bess
Steven Bess
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star
Terri Boone
Terri Boone
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star
Paul Melendez
Paul Melendez
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

I had a wonderful experience at this Lexus dealership. From the initial call to schedule the appointment it was a great experience. When I arrived on-site I was greeted by an advisor who checked me in. Waited in the customers lounge a little over an hour and my vehicle was done. Great experience. The icing on the cake is when I recieved an email showing me everything the mechanic assigned to my vehicle was doing. Once again excellent experience. He treated my vehicle with care. Thank you Sheehy.

Lucio Juarez
Lucio Juarez
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

I was pleased with the service that i received

Maura Monroe
Maura Monroe
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

Proactive with patron in order to schedule appointment. Follow up to remind of appointment. Service for car was thorough. Friendly and professional service.

Letitia Harris
Letitia Harris
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

Great experience! Customer service was great! Te quality of work was great as well!!

Michael Phelan
Michael Phelan
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star

The Sheehy Lexus service is always first class!

Sonya Terry
Sonya Terry
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

I love the greeting when pulling in at Sheehy. I have a great service consultant Brittany Sealy. Her team did a wonderful job. Thank you Philip for loaner car and Victor and the service technician video and his energy great. Keep up the great work guys. Thank you guys for cleaning my car rims look good.

Angela Jones
Angela Jones
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star
KAREN SMITH
KAREN SMITH
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star

Had a flat tire on interstate while visiting Richmond. Lexus Roadside service towed my car to Sheehy Lexus and they got the tire fixed that afternoon. So grateful for efficient and friendly service from Kyle to get me back in the road home that evening.

Jeffrey Shields
Jeffrey Shields
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star

It was Excellent. I had been to numerous dealerships and the salesmen turned me off. This time was different. My salesman Mike Rich met me at the door and everything after that was pleasurable. He showed me the car I was looking for. We took a drive all the time he was pointing out the features . We finished at his desk answering every question I had. We made the deal and when I drove off I felt as if I had been hanging out with a friend i.had known for years. GREAT EXPERIENCE

Jonathan Garay
Jonathan Garay
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

We had a great experience. Everyone was very nice and helpful and informative. Stedmann, our salesman, was very helpful. I highly recommend this location.

Bob Mizell
Bob Mizell
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

Great service technician!!

Lestin Jackson
Lestin Jackson
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star
Sarah Blackard
Sarah Blackard
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

Andre Louis-Jean was amazing to work with; made the whole process easy and found us the perfect vehicle to match what we needed.

Amber Wells
Amber Wells
GOOGLE
6-3-2026
Full Star Full Star Full Star Full Star Full Star

Best car buying experience ever! Elyse was amazing. Definitely recommend!

Dee Smyre (Von)
Dee Smyre (Von)
GOOGLE
6-3-2026
Full Star Full Star Full Star Full Star Full Star
Jose Luis Perez Lara
Jose Luis Perez Lara
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star
Anne Grier
Anne Grier
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

My salesman (Jakob) was terrific and I will seek him out the next time I decide to purchase a car. No pressure on his part and clearly interested in finding the car that was right for me.

Bonnie Grove
Bonnie Grove
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

Excellent service. Prompt pickup and delivery.

Joyce Harris
Joyce Harris
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star
Julie Pinkerton
Julie Pinkerton
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

Clear explanation of needed work and ready when promised.

Roger Rector
Roger Rector
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Empty Star
411 lakeside
411 lakeside
GOOGLE
6-8-2026
Full Star Full Star Full Star Empty Star Empty Star

Over priced and exaggerated on needed repairs. Get a second opinion.

Lonnell Bond
Lonnell Bond
GOOGLE
6-5-2026
Full Star Full Star Full Star Empty Star Empty Star

I won’t be too critical but the experience was below previous experience at Lexus. I’ll probably go to short pump next. New to Richmond, coming down from Fairfax.

Eileen Poole
Eileen Poole
GOOGLE
6-10-2026
Full Star Full Star Empty Star Empty Star Empty Star
Lisa Horton
Lisa Horton
GOOGLE
6-7-2026
Full Star Full Star Empty Star Empty Star Empty Star

I had my GX 550 serviced for the first time here. When it came to the service I would say our lady was a 10 out of 10. When it came to the loaner vehicle service I give them 1 stars. Their system said we went 40 miles and we went a total of 5. At first I basically felt like they thought we were lying as they kept saying that’s what their computer tracking system said. Like there couldn’t have been a glitch, which there was. For owning a 97,000 Lexus I wouldn’t lie to get out of $26 in gas. They did credit my account but that wasn’t the point. I got a lot of if the system messed up its the first time. Well guess what it did!! We did not have a luxury experience there and will only go back for warranty issues.

Bob Dust
Bob Dust
GOOGLE
6-11-2026
Full Star Empty Star Empty Star Empty Star Empty Star

OMG This service department is impossible to reach. I had my car serviced and the repairs were completely successfully, at least I hope they were. Several other repairs were suggested which I deferred because I was leaving soon for a trip. When I returned I tried to contact service about the suggested repairs. After 3 phone calls and an email to the service advisor I still have not heard anything in almost a week. Their automated phone system is horrible, stuck in an endless loop, where I cannot even leave a message. I own 3 luxury cars; this dealership is by far the worst of them all.

Tracy Brown
Tracy Brown
GOOGLE
6-5-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I’m highly disappointed of Sheehy Lexus Service Department. On Friday morning, I brought my Lexus in for a scheduled multi-point inspection. My assigned service consultant explicitly assured me that the inspection would be completed and reported by the end of that day. Despite this assurance, I received no communication regarding my vehicle's status by midday. To my surprise and considerable consternation, I instead received an unsolicited text message from an individual named Vanessa, inquiring about purchasing my Lexus. This communication felt highly inappropriate and distracting, especially given that my vehicle was actively undergoing a service appointment at your facility. The complete absence of any further updates from my consultant or the service department throughout Friday necessitated my personal visit to the dealership on Monday to ascertain the status of my vehicle. Upon my arrival, I was informed that my consultant was unavailable. I subsequently spoke with Mr. Jeff, to whom I conveyed my considerable concerns regarding the persistent lack of communication and the unexplained delay. Furthermore, I must highlight another significant oversight. It is a valued and expected practice within Lexus service departments to provide customers with a detailed video outlining any recommended repairs. This critical element of transparency and customer assurance was absent until I requested it and I was not completely satisfied with the presentation. The cumulative effect of these issues – the unmet communication promises, the unexpected third-party solicitation, and the failure to uphold standard service protocols like the video inspection – has rendered my experience exceptionally unsatisfactory. I am deeply displeased with the service I received from the Sheehy Lexus service department on this occasion, and as a direct result, I regrettably cannot recommend your services to others.

Shasity Jones
Shasity Jones
GOOGLE
6-3-2026
Full Star Empty Star Empty Star Empty Star Empty Star

You don’t deserve 1 star! I absolutely hate the service (and cost) that I’ve received since the company switched to Sheehy! Your professional and customer service and support sucks. I still don’t understand why my radio doesn’t work. Never again!

Read More

1. Ratings achieved using required premium unleaded gasoline w/ an octane rating of 91 or higher. If premium fuel is not used, performance will decrease. Horsepower may vary depending on accessories added to vehicle.

2. Torsen® is a registered trademark of JTEKT Torsen, Inc.

3. Performance figures are for comparison only and were obtained with prototype vehicles by professional drivers.

4. Wireless charging may not be compatible with all mobile phones, smart devices, tablets, e-readers, MP3/WMA players and like products.

5. Water, weather, dirt, and other conditions may cause the hands-free power liftgate sensor to not operate properly. See Owner's Manual for limitations. Installation of a tow hitch receiver or other accessories located near the rear bumper or side door kick sensors, may require disabling or removing the kick sensor, and the sensor operation setting in your vehicle should be turned off. See Owner's Manual for limitations.

6. Earth and Black Onyx available for an additional charge.