2021 Lexus RX 350 Lease near Midlothian, VA

“ Proactive with patron in order to schedule appointment. Follow up to remind of appointment. Service for car was thorough. Friendly and professional service. ”

“ Great experience! Customer service was great! Te quality of work was great as well!! ”

“ The Sheehy Lexus service is always first class! ”

“ I love the greeting when pulling in at Sheehy. I have a great service consultant Brittany Sealy. Her team did a wonderful job. Thank you Philip for loaner car and Victor and the service technician video and his energy great. Keep up the great work guys. Thank you guys for cleaning my car rims look good. ”

“ Had a flat tire on interstate while visiting Richmond. Lexus Roadside service towed my car to Sheehy Lexus and they got the tire fixed that afternoon. So grateful for efficient and friendly service from Kyle to get me back in the road home that evening. ”

“ It was Excellent. I had been to numerous dealerships and the salesmen turned me off. This time was different. My salesman Mike Rich met me at the door and everything after that was pleasurable. He showed me the car I was looking for. We took a drive all the time he was pointing out the features . We finished at his desk answering every question I had. We made the deal and when I drove off I felt as if I had been hanging out with a friend i.had known for years. GREAT EXPERIENCE ”

“ We had a great experience. Everyone was very nice and helpful and informative. Stedmann, our salesman, was very helpful. I highly recommend this location. ”

“ Great service technician!! ”

“ Andre Louis-Jean was amazing to work with; made the whole process easy and found us the perfect vehicle to match what we needed. ”

“ Best car buying experience ever! Elyse was amazing. Definitely recommend! ”

“ My salesman (Jakob) was terrific and I will seek him out the next time I decide to purchase a car. No pressure on his part and clearly interested in finding the car that was right for me. ”

“ Excellent service. Prompt pickup and delivery. ”

“ Clear explanation of needed work and ready when promised. ”

“ Brittany answered my questions clearly, accepted my coupon & was very personable. Wait was under 2 hours so Wednesday afternoons seem to be a good time to drop off my SUV. Video was appreciated by my husband since he was not with me! ”

“ The service writer name was Kyle and she was so kind and efficient please tell her thanks for the incredible service! Thank you Sheehy Lexus ”

“ Our experience was great from the minute we stepped on the lot to the time we left with our new 2026 RX350. Mike Rich was extremely knowledgeable and a pleasure to work with. He even stayed late both nights to ensure we had the best experience possible. ”

“ Service department is extremely organized, conscious of your time, making you comfortable while you wait. All around a very efficient operation and pleasant to deal with ”

“ My experience is really good at this Lexus dealership. I worked with Brittany and she was very helpful and kind. She checked on me regularly throughout the day since I stayed at the dealership and she explained things in a way that made a lot more sense for someone (me) who doesn’t know much about cars and she was willing to talk to my husband about everything over the phone as well ”

“ Service department was courteous and got me out within an hour while I waited. My service manager checked in with me often to let me know what was going on with my car. The service experience was excellent! ”

“ My priority was finding a vehicle that offered a quiet, relaxing commute alongside top-tier safety and reliability, and as always my new Lexus RX 350 h has absolutely delivered. Mike, the sales consultant found the exterior color and interior that I wanted and I love it. ”

“ I worked with Fortest. He was very friendly and knowledgeable. No pressure to purchase at all. But I knew what I wanted and he was able to help. The whole process took a couple of hours. But at the end of the day, we were both happy. If you’re in the market for a Lexus, please come see Forrest at Sheehy Lexus in Richmond. ”

“ Had great experience ”

“ They ALWAYS do a great job. ”

“ I Recent had an issue with my 2024 TX350 which was a malfunction and they were able to fix the problem immediately. The service department was very knowledgeable and the customer service was very professional. Sheehy of Lexus provided me with an update on my vehicle and a step by step tutorial of my vehicle . During the diagnostic they provide me with excellent customer service. See you soon for my next service check . ”

“ Great job! Everybody was very professional, thorough, and courteous. ”

“ This was my first service appointment at Shehy Lexus and the experience was excellent. I couldn’t be happier. ”

“ Great service ”

“ As always, I got top notch service for my RX. ”

“ Great service by our salesman and the rest of the staff! Our salesman was Jakob and he did a great job. I would ask for him again by name he was so good! ”

“ The Sheehy service were so attentive, even at 7:30 am. Especially Kyle! Cheerful, professional and kept me informed along the way. Her courtesy made it easy to want to come back again ”

“ Over priced and exaggerated on needed repairs. Get a second opinion. ”

“ I won’t be too critical but the experience was below previous experience at Lexus. I’ll probably go to short pump next. New to Richmond, coming down from Fairfax. ”

“ I had my GX 550 serviced for the first time here. When it came to the service I would say our lady was a 10 out of 10. When it came to the loaner vehicle service I give them 1 stars. Their system said we went 40 miles and we went a total of 5. At first I basically felt like they thought we were lying as they kept saying that’s what their computer tracking system said. Like there couldn’t have been a glitch, which there was. For owning a 97,000 Lexus I wouldn’t lie to get out of $26 in gas. They did credit my account but that wasn’t the point. I got a lot of if the system messed up its the first time. Well guess what it did!! We did not have a luxury experience there and will only go back for warranty issues. ”

“ I’m highly disappointed of Sheehy Lexus Service Department. On Friday morning, I brought my Lexus in for a scheduled multi-point inspection. My assigned service consultant explicitly assured me that the inspection would be completed and reported by the end of that day. Despite this assurance, I received no communication regarding my vehicle's status by midday. To my surprise and considerable consternation, I instead received an unsolicited text message from an individual named Vanessa, inquiring about purchasing my Lexus. This communication felt highly inappropriate and distracting, especially given that my vehicle was actively undergoing a service appointment at your facility. The complete absence of any further updates from my consultant or the service department throughout Friday necessitated my personal visit to the dealership on Monday to ascertain the status of my vehicle. Upon my arrival, I was informed that my consultant was unavailable. I subsequently spoke with Mr. Jeff, to whom I conveyed my considerable concerns regarding the persistent lack of communication and the unexplained delay. Furthermore, I must highlight another significant oversight. It is a valued and expected practice within Lexus service departments to provide customers with a detailed video outlining any recommended repairs. This critical element of transparency and customer assurance was absent until I requested it and I was not completely satisfied with the presentation. The cumulative effect of these issues – the unmet communication promises, the unexpected third-party solicitation, and the failure to uphold standard service protocols like the video inspection – has rendered my experience exceptionally unsatisfactory. I am deeply displeased with the service I received from the Sheehy Lexus service department on this occasion, and as a direct result, I regrettably cannot recommend your services to others. ”

“ You don’t deserve 1 star! I absolutely hate the service (and cost) that I’ve received since the company switched to Sheehy! Your professional and customer service and support sucks. I still don’t understand why my radio doesn’t work. Never again! ”

“ This dealership has gone downhill under the new ownership. My purchase of a vehicle from the sales person to the finance manager was very poor. When you bring it in for service which I do only because the vehicle is certified they Try upsell you hard. Annoying. My two friends who own Lexus’s feel the same way. After my free service run out I will never go there again. ”