Customer Testimonials

Sales (New)

Gary
Alex Jackson was very professional in his dealing with us, and was very knowledgeable. The trade-in offer was fair, and we quickly agreed upon a price for the new vehicle. Follow up has been superb.
read more

Sales (New)

DreamNails2017
Mr. Alex Jackson was super nice and very knowledgeable, first time Lexus owner and Mr. Jackson put us at ease throughout the process, went above and beyond to delivered documents to my business for signatures, now that's a 5-STAR service. I will definitely recommend Mr. Jackson to my families and friends when it comes to purchasing a new or pre-owned Lexus. Thanks again, Tony
read more

Service

Lexus1
I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in this process that never happened. Mind u, i am a single mother, a teacher, bereaving the loss of a family member and did not get the service I was expecting from this dealership. I will never go back nor recommend anyone to go here bc they will hot talk u out of ur panties if u dont have common sense.
read more

Sales (New)

Donna Heidel
The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Dale was very helpful and a pleasure to deal with.
read more

Sales (New)

MCMAY
My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past experience with both sales and service have been very business like and pleasant. Mr. Meekins has sold us a total of four vehicles and worked very hard to be sure we were satisfied customers. Lola Gilbert was so thorough in explaining all the functions of our new vehicles. We would not ever think of going anywhere else for our automotive.
read more

Sales (New) - Parsippany, NJ

Lann
My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley has NO business dealing with the public and Lexus of Richmond should be ashamed of this poor representation of such a fine product.
read more

Service

ES 350
I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt with the problem once I brought it to the dealership's attention. The work itself was very good quality - not a mark on the rim.
read more

Sales (Used)

BSRVA
After having spent many years in the car business myself, I found myself on the "other side of the table" having to purchase a vehicle. Lexus of Richmond was respectful of my time and made it a very smooth transaction. Justin and Shawn had the vehicle ready for delivery when I arrived and Maurice had the paperwork ready for me to sign. Thank you guys for a great experience!
read more

Sales (Used)

Renado Lewis
Buying a car from Lexus of Richmond was so much fun. Bryan Dugas treated my family with respect and met every need we had. They got the price of the vehicle down to where I felt the most comfortable in paying with no haggling. I will definitely buy from them again.
read more

Sales (Used)

Badger p-car
In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard and his colleagues handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you
read more
Lexus Of Richmond

9703 Midlothian Turnpike
Directions Richmond, VA 23235

  • Sales: (804) 323-8000
  • Service: (804) 323-7695
  • Parts: (804) 320-2968

Hours

  • Monday 8:30 am - 8:00 pm
  • Tuesday 8:30 am - 8:00 pm
  • Wednesday 8:30 am - 8:00 pm
  • Thursday 8:30 am - 8:00 pm
  • Friday 8:30 am - 8:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday Closed
; ;