Automotive - Service Appointment Coordinator

Looking for a great opportunity with a well-established and growing company? Be part of a winning team at one of Richmond's most prestigious automotive dealerships!

We are seeking exceptional individuals to join our expanding Service Business Development Center at Lexus of Richmond. The Service Appointment Coordinators serve as a liaison between our customers and Service Advisors, and will be the customer's initial interaction with our dealership when scheduling service for their vehicle--whether that is through phone or email correspondence. In our "Relentless Pursuit of Perfection" we are looking for enthusiastic, motivated and personable individuals to treat our guests as they would a guest in their own home, while providing a superior customer experience from start to finish.

Essential Duties and Responsibilities:

  • *Respond to and manage incoming service calls and emails
  • *Schedule service appointments using an online service scheduling software
  • *Establish and cultivate customer relationships
  • *Offer products and services based on vehicle needs
  • *Make outgoing phone calls to our existing customer base

Required Experience, Skills and Attributes:

  • *Excellent customer service skills
  • *Strong communication skills--written, verbal and interpersonal
  • *Ability to communicate a smile and enthusiasm over the phone
  • *Possess an outgoing team-player attitude
  • *A strong work ethic
  • *High proficiency with computers, navigating the Internet and ability to learn new software tools
  • *Must be able to perform multiple tasks at once
  • *Must be able to thrive in a fast-paced environment
  • *Must be able to speak clearly and effectively
  • *Must be highly motivated
  • *Previous automotive background/experience a plus, but not required
  • *Minimum Experience: 1+ years call center, customer service or related experience
  • *Minimum Education Level: High School degree

Benefits and Compensation:

  • *Competitive hourly rate, with the opportunity to earn bonuses
  • *Benefits package including health/dental/vision/life insurance, sick and vacation time
  • *A fun culture and work environment!

If you are the exceptional individual that we are looking for, please reply with your resume and cover letter.

Apply Here.

Lexus of Richmond is an Equal Opportunity Employer.