Collision Center

  
THE COLLISION CENTER AT LEXUS OF RICHMOND

Formerly Whitlow Collision Center, at The Collision Center at Lexus of Richmond, we have been providing quality service to Richmond and the surrounding areas for over 85 years. Combining our years of experience with quality training ensures that we understand our customers' needs. We know the meaning of customer satisfaction and take pride in providing prompt and courteous service while maintaining a high level of integrity.

 


Properly repairing today's complex vehicles requires expert knowledge and specialized equipment. From minor dings to major collision damage, our skilled personnel have the experience and proper equipment to restore vehicles to pre-accident conditioned at our Lexus of Richmond Body Shop, we are fully equipped to do just that.

 
Lexus Body Shop of Richmond, VA

Lexus of Richmond Collision Center is pleased to work with all insurance companies. Experience has shown that direct repair relationships enable us to provide exceptional service to our shared customers. Lexus of Richmond Collision Center is a DRP facility for three major insurance companies. This means we know how to take care of both of our customers, the driving public, as well as the insurers. We have the team and technology to meet the ever-changing needs of collision repair customers in our Lexus Body Shop. Richmond, VA is our home, and we take pride in providing our neighbors and all our customers with a state-of-the-art facility, highly trained staff, over 85 years collision repair experience, competitive pricing, pick up and delivery, and a complete written warranty.

Lexus of Richmond Collision Center is always striving to provide exceptional quality with complete customer satisfaction. To ensure convenient, yet cost effective repairs we offer the following services:

Insurance Claims
Written Limited Warranty
Free Estimates
CCC Pathways Computerized Estimating
Digital Photo Imaging
Service to all Import and Domestic Vehicles
Sikkens Two and Three Stage Painting
2 Garmat Downdraft Baking Spray booths with prep area
2 drive-on Chief frame machines
Complete fiberglass and plastic reconstruction
Towing and Delivery Service

ears in Business:

We have over 85 years in the business. Of these, we have over 19 years working with Lexus since its inception in 1990.


Warranty:

Limited Lifetime Warranty


Customer Satisfaction Evaluation:

Customers are surveyed by an independent third party to measure satisfaction in order to ensure consistent service and ongoing improvement.


Staff Training:

I-CAR Technical Training:

Welding
Plastic
Advanced
8-Part Course Steering & Suspension
I-CAR 2000
ASE Training
CCC Pathways Estimator training
Sikkens Paint Certification
Lexus Factory Training
Personnel:
7 Metal & Frame Technicians
4 Refinish & Prep Technicians (Sikkens Certified)
2 Detail Technicians
1 Estimator
1 Parts & Production Manager
1 Customer Service Representative
1 Administrative File Handler
1 Manager
Trade / Business Associations:
Automotive Service Association
ACOAT? Selected Network
Better Business Bureau
Lexus Certified Collision Repair Center Program
 
Collision Center:
(804) 323-7680

Hours

  • Monday 7:30 am - 5:30 pm
  • Tuesday 7:30 am - 5:30 pm
  • Wednesday 7:30 am - 5:30 pm
  • Thursday 7:30 am - 5:30 pm
  • Friday 7:30 am - 5:30 pm
  • Saturday Closed
  • Sunday Closed
 Randy Soles - Manager
Phone: (804)323-7683
Email: rsoles@lexusofrichmond.com

 Ron Ingram - Customer Service Representative
Phone: (804) 323-7682
Email: ringram@lexusofrichmond.com

Trish Todd - Customer Service Representative
Phone: (804) 323-7681
Email: ttodd@lexusofrichmond.com 

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