Lexus of Richmond
Collision Center

24 Hour hotline: (804) 257-9721 Whitlow Collision Center has been providing quality service to Richmond and the surrounding areas for over 80 years. Combining our years of experience with quality training ensures that we understand our customers' needs. We know the meaning of customer satisfaction and take pride in providing prompt and courteous service while maintaining a high level of integrity.

Properly repairing today's complex vehicles requires expert knowledge and specialized equipment. From minor dings to major collision damage, our skilled personnel have the experience and proper equipment to restore vehicles to pre-accident condition. In fact, we are one of only four Pilot Lexus Collision Center's in the United States.

Whitlow Collision Center is pleased to work with all insurance companies. Experience has shown that direct repair relationships enable Whitlow Collision Center to provide exceptional service to our shared customers. Whitlow Collision Center is a DRP facility for three major insurance companies. This means we know how to take care of both of our customers, the driving public as well as the insurers. Whitlow Collision Center has the team and technology to meet the ever-changing needs of collision repair customers. We take pride in providing all our customers with a state-of-the-art facility, highly trained staff, over 80 years collision repair experience, competitive pricing, pick up and delivery, and a complete written warranty.

Whitlow Collision Center is always striving to provide exceptional quality with complete customer satisfaction. To ensure convenient, yet cost effective repairs Whitlow Collision Center offers the following services:

• Insurance Claims
• Written Limited Warranty
• Free Estimates
• CCC Pathways Computerized Estimating
• Digital Photo Imaging
• Service to all Import and Domestic Vehicles
• Sikkens Two and Three Stage Painting
• 2 Garmat Downdraft Baking Spray booths with prep area
• 2 drive-on Chief frame machines
• Complete fiberglass and plastic reconstruction
• Towing and Delivery Service

COLLISION CENTER TEAM
Everett Spence - Manager Director
Email - espence@lexusofrichmond.com

Randy Soles - Manager
Phone # 323-7683
E-mail - rsoles@lexusofrichmond.com

Kim Stotesberry - Administrative Assistant
Phone # 323-7680
E-mail - kstotesberry@lexusofrichmond.com

Ashlie Jones - Customer Service Representative
Phone # 323-7682
E-mail - ajones@lexusofrichmond.com

Gina Saunders - Customer Service Representative
Phone # 323-7681
E-mail - gsaunders@lexusofrichmond.com

YEARS IN BUSINESS:
We have 80 years in the business. Of these, we have 15 years working with Lexus since its inception in 1990.

ADDRESS:
9701 Midlothian Pike
P.O. Box 35005
Richmond Virginia 23235
Phone: (804) 323-7680
Fax: (804) 320-5542

WARRANTY:
Limited Lifetime Warranty

CUSTOMER SATISFACTION EVALUATION:
Customers are surveyed by an independent third party to measure satisfaction in order to ensure consistent service and ongoing improvement.

STAFF TRAINING:
I-CAR Technical Training:

• Welding
• Plastic
• Advanced
• 8-Part Course
• Steering & Suspension
• I-CAR 2000
• ASE Training
• CCC Pathways Estimator training
• Sikkens Paint Certification
• Lexus Factory Training

Personnel:

• 8 Metal & Frame Technicians
• 4 Refinish & Prep Technicians (Sikkens Certified)
• 2 Detail Technicians
• 2 Estimators
• 1 Parts & Production Manager
• 2 Customer Service Representatives
• 1 Administrative File Handler
• 2 Managers

Trade / Business Associations:

• Automotive Service Association
• ACOAT? Selected Network
• Better Business Bureau
• Lexus Certified Collision Repair Center Program