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Formerly Whitlow Collision Center, we have been providing quality service to Richmond and the surrounding areas for over 85 years. Combining our years of experience with quality training ensures that we understand our customers' needs. We know the meaning of customer satisfaction and take pride in providing prompt and courteous service while maintaining a high level of integrity.
Properly repairing today's complex vehicles requires expert knowledge and specialized equipment. From minor dings to major collision damage, our skilled personnel have the experience and proper equipment to restore vehicles to pre-accident condition.
Lexus of Richmond Collision Center is pleased to work with all insurance companies. Experience has shown that direct repair relationships enable us to provide exceptional service to our shared customers. Lexus of Richmond Collision Center is a DRP facility for three major insurance companies. This means we know how to take care of both of our customers, the driving public, as well as the insurers. We have the team and technology to meet the ever-changing needs of collision repair customers. We take pride in providing all our customers with a state-of-the-art facility, highly trained staff, over 85 years collision repair experience, competitive pricing, pick up and delivery, and a complete written warranty.
Lexus of Richmond Collision Center is always striving to provide exceptional quality with complete customer satisfaction. To ensure convenient, yet cost effective repairs we offer the following services:
- Insurance Claims
- Written Limited Warranty
- Free Estimates
- CCC Pathways Computerized Estimating
- Digital Photo Imaging
- Service to all Import and Domestic Vehicles
- Sikkens Two and Three Stage Painting
- 2 Garmat Downdraft Baking Spray booths with prep area
- 2 drive-on Chief frame machines
- Complete fiberglass and plastic reconstruction
- Towing and Delivery Service
YEARS IN BUSINESS:
We have over 85 years in the business. Of these, we have over 19 years working with Lexus since its inception in 1990.
WARRANTY:
Limited Lifetime Warranty
CUSTOMER SATISFACTION EVALUATION:
Customers are surveyed by an independent third party to measure satisfaction in order to ensure consistent service and ongoing improvement.
STAFF TRAINING:
I-CAR Technical Training:
- Welding
- Plastic
- Advanced
- 8-Part Course
- Steering & Suspension
- I-CAR 2000
- ASE Training
- CCC Pathways Estimator training
- Sikkens Paint Certification
- Lexus Factory Training
Personnel:
- 7 Metal & Frame Technicians
- 4 Refinish & Prep Technicians (Sikkens Certified)
- 2 Detail Technicians
- 1 Estimator
- 1 Parts & Production Manager
- 1 Customer Service Representative
- 1 Administrative File Handler
- 1 Manager
Trade / Business Associations:
- Automotive Service Association
- ACOAT? Selected Network
- Better Business Bureau
- Lexus Certified Collision Repair Center Program
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